Designing client portals that partners actually use

Most client portals fail because they are designed as a brochure with a login. Partners need status, documents, and a way to ask a question that does not become an email chain.

Start with one job: “see where the engagement is”. Then add document exchange. Then add requests. Usability testing with the partner — not the account team — is the difference between adoption and a ghost town. REVNI 360 treats the portal as an operations product, not a marketing asset.